It would have been nice to see a concession on CARiDs part. This morning I get an email that they shipped the order. They sent me the wrong part for my 1997 Carid sends the wrong product in place of the requested one when Im the kind of guy wants nothing to do with a credit card however i UPDATE: Order was shipped. What other shipping & returns policies does CARiD offer? under the product description, simply add the merchandise to your cart and enter your address to I would love to completely remove my original complaint, but that seems impossible. I kindly ask you to email me with your order number to eric.kr@carid.com, so I could assist you further. We are extremely sorry for unsatisfactory experience you had, and for the long resolution process. Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected. Sincerely, Providing any reason which isn't a result of a CARiD error. We're not just a group of salespeople who go to work and punch in. I purchased 4 wheels for our 2019 chevy 3500 dual rear wheel truck we received all 4 wheels all product numbers were correct the tire shop removed the wheels nothing looked out of line so they mounted the tires when installing the wheels 3 fit and 1 had a smaller hub hole on the rear wheel by 1/2 inch nothing anyone would have noticed before mounting the tires when i contacted Carid they stated they would not warranty the wheel because it had a tire mounted that has to be 100%BS because the wheel is defective will not fit anything we took picture and showed the size difference to no avail. You can navigate to the order under your account and at the bottom of the page there's a cancel order button. The price for shipping was correctly calculated and charged. The Consumer has the sole responsibility for any content submitted, or issues that arise therefrom. Looking forward to your response! This is getting expensive having to wait for shipping on this item. Thank you for paying your attention to the reviews posted for our store. Refund and shipping refunded. Due to the tremendous amount of variety and diversity of our products offered, CARiD desires to have our clients well informed, and clients should be aware of the relevant federal, state, city and local laws that govern their transactions on products they purchase. Dear Bryan, $200 gone. The atmosphere in our office is professional but upbeat. Please, email me with your order details at jena.ra@carid.com, so I could look deeper into this issue and check for additional compensation to cover the inconveniences. If you have any questions or concerns, please give us a call at 800-505-3274. Edit Your Order My Account Edit Your Order Need to make changes to your order? Click on your order history. It would have been nice to see a concession on CARiDs part. 20/7/2022 Sincerely, Consumer Relations Department at CARiD.com. Vin was the customer service rep that told me the picture sometimes don't represent the actual product. Please call our Customer Service team at 800-505-3274 ext 82. Dear Morgan, I figured it would be okay bc the order was placed after hours. It is neither inferred nor implied that any item sold by CARiD.com is a product authorized by or in any way connected with any vehicle manufacturers displayed on this page. Kevin Shuster, CARiD Order #[protected] {[protected]} To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, I been buying from you guys for almost 2yrs and never had a problem getting the. I call Customer service to get status. In this case the universal Magnaflow mufflers were purchased. I've been going through this since I made the order. Please contact our customer service team, who will assist during the process, work with you, and find the best solution of your issue. Consumer Relations Department at CARiD.com. Address was incorrect due to the fault of Car ID this has happened b4 with a pair of struts apparently it was sent than needed to be rerouted which I was charged an additional 93 dollars for than told weeks later that the item was under investigation and the I could loose the package as well as the money all spent on it and the rerouting fee! Failure here was very poor customer support and not understanding the need for immediate replacement. Tip for consumers:30 Day return policy No Exceptions. We recommend that you periodically check this page for future developments. Where is my order? A few cancellations here and there started happening afterwords. We are terribly sorry to know about the inconveniences you have recently encountered. Still no word from them. The full amount of refund was already issued to your account. The shipping fees are defined by the shipping carrier and cannot be affected by CARiD. (Optional) Include a photo to illustrate your review of CARiD's order changes & cancellations, Yes. I then receive an email from customer service as if it were a new complaint and I wrote back explaining that our return was processed and we were waiting for the return label! If you look for an online-message option, you're continually led to one contact method: a phone number. Likes. Looking forward to your answer! I have had similar experiences in the past. We are terribly sorry to know about your frustrating experience with our company. Consumers, at their sole discretion, shall have the ability to provide feedback on any products or services received. All rights reserved. Looking forward to your response! Purchased a new starter and paid $292.41 for it. Carid 1 Corporate Dr. Cranbury, NJ United States Phone: 1-800-505-3274 x8036 Web: Category: RV Parts & Accessories Carid Keep putting off my order. Here are a few of the best ways you can save money with CARiD online. Some products sold on CARiD include a core deposit. it has been issues with mis direct package sending! Sincerely, As per our return policy, we are glad to accept returns within the regular 30 days return period if the part is still in a brand new condition (never installed) and with the original box. Refund not come back to me Step 1 Call the company you ordered from and inform it you want to cancel your order. 10% off any order for Military Members + Free Shipping. CARiD has a consumer rating of 2.75 stars from 4,645 reviews indicating that most customers are generally dissatisfied with their purchases. Please note that as a result of the constant changes, improvements and developments in our industry, CARiD reserves the right to modify, alter or change these Terms & Conditions at any point in time, without prior notice. Sincerely, In the event that the Company offers an incentive to prompt the consumer for such feedback or review, such incentive shall not be modified based on the content of the response, but is offered solely for participation. Products used:I cannot use the incorrect part they sent. being a part of this mess is one thing when you haven't a choice but when i do have a choice my choice is to not buy parts through carid.com ever not even 1 time will i risk hard earned money to known and proven theives. Company will say anything to make you go away. So I would highly suggest looking at other options. These folks are ridiculous! A prepaid shipping label(s) will be provided. As of February 20, 2022, CARiD does offer order tracking support. I must also note that it is extremely suspicious that multiple different support agents are emailing me with different replies on my issue. Desired outcome: We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible. After I contacted customer service few times, Mila was great helping with refund the UPS overcharge at delivery. That is why you can see negative reviews only. I would have no problem recommending them to friends and family. any labor costs associated with the products. Shipments to Canada are treated as all other international shipments. The cost of the initial shipping charge and a return fee $12.99, per item will be deducted from your refund. It never came. We will be glad to cancel your order asap. Carid Customer Service :- Hotline Phone number: 800.505.3274, 1.609.642.4700 FAX Number: 1.609.964.1983 Email ID: info@carid.com Enter Carid Order Tracking number in following web tracker tool to track and trace your Courier, Package, Parcel, Shipping Status and Get estimated delivery date details quickly. Sincerely, We can also help you if you believe a company is wrongfully withholding your refund. Yes, CARiD does allow order changes & cancellations. CARiD has yet to refund my card, I call and get one excuse after another. Order Help Service at your fingertips! I was told possible ship date 9/26/22. Today is 15/9/2022 Thank you Helpful (0) A M. on 5/6/20 They do not order anything ASAP! View the, No. Dear Cory, I ordered snow tires for my car in late October, and received a shipment date of 10/31. Please, email me with your order number at chester.ha@carid.com, so I could look into the issue and offer additional compensation for the inconveniences caused. Poor customer service. They were true Magnaflow items, but universal fit. We will gladly assist you. It just got started yesterday so allow 3-5 business days for refund". Knoji is a social discussion platform that's 100% free to use. Warranties on products are offered by the manufacturers, and each manufacturers' timeframes, terms and conditions, and schedules vary. I can't wait You may email me directly at alison.rh@carid.com Is this your company? We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. Strung me along for about a month always saying they were researching the missing tank. I can not return any of the parts. Products used:Purchased Suspension air compressor and air shocks. This site is a God send because I was just about to place my order on CARid.com, Dear Morgan, Get Offer; Coupon . Don't waste ur time or money You can also find more details regarding the damage claim here: https://www.carid.com/terms-and-conditions.html Submit a Request Still Need Help? We will be glad to cancel your order asap. I would avoid this company if you have any alternatives. Method 1 Canceling Immediately Download Article 1 Keep copies of all order confirmations. The company's inventory consists of over 2 million unique SKUs from more than 700 different manufacturers. Tell them your registered Email address or phone number, They will update you with real time location of your order. Tweets. 5 stars 1775 1 star 1320. i am concerned you may not be as you claim. Will not even exchange. I chatted with representative to cancel the order, refund the money. New Jersey, USA carid.com Joined September 2009. They do offer 30 days of returns and exchanges if the items are still in new condition and unused.. Please accept our apologies for the situation with your order, and for the frustrating experience you had. The few exceptions for items that cannot be returned include: For orders delivered within the continental US where reason for return isn't a result of a CARiD error, the cost of the initial shipping charge and a return fee of $12.99, per item will be deducted from your refund. Click the checkbox next to every item you want to cancel in your order. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from. Tire and wheel package. Please allow an additional 5-7 business days for the credit to appear on your account. CARiD 1 Corporate Drive Cranbury, NJ 08512 Telephone Number: +1 (800)-505-3274 Email Address: support@carid.com What are the top ways to save at CARiD? So, CarID is actually a GOOD company that DID take care of my problem. In some particular cases, if the return period has passed just recently, we can still check if the product could be returned as an exception. We sincerely want to remedy the situation and make things right for you. Shipper is listed as OTHER, tracking pulls up an empty page only citing "unknown shipper". Look twice before you buy anything from it. 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